Customer Service Policy

We are committed to providing friendly, efficient, and professional customer service for every shopper, and to ensuring a smooth and satisfying shopping experience from your order placement to post-delivery support. Our team prioritizes clear communication and timely problem-solving, and we stand behind our affordable product offerings and free worldwide shipping with reliable service for customers across the globe.

1. Customer Service Support Scope


Our dedicated support team assists with all aspects of your shopping journey, including:

  • Order inquiries (status, processing progress, and shipping details)
  • Tracking number issues and global shipping logistics questions
  • Refund and return application guidance in line with our Refund Policy
  • Product-related questions (ingredients, usage, and specifications)
  • Payment processing and transaction confirmation issues
  • Any other shopping-related concerns or feedback

2. Contact Channels & Response Time


You may reach our customer service team through the website contact form and official support email (displayed on our site). We adhere to the following response standard:

  • All valid inquiries will be acknowledged and responded to within 24 business hours (excluding U.S. national holidays and weekends).
  • For urgent issues, we will prioritize processing and follow up with you until a satisfactory resolution is reached.

3. Service Principles


  • Transparent Communication: We provide clear, accurate information for all your questions, with no hidden details about orders, shipping, or refunds.
  • Customer-Centric Resolution: We resolve all reasonable concerns fairly and efficiently, prioritizing your legitimate rights and interests. For shipping delays or order errors, our team will actively investigate and provide a practical solution in a timely manner.
  • Consistent Standards: Our service applies equally to all customers, regardless of your location, with the same level of support for all orders—whether for a single item or multiple purchases, and for all destinations covered by our free worldwide shipping.

4. Important Notes


  • To ensure fast and accurate processing of your inquiry, please provide your order number (where applicable) and a detailed description of your issue when contacting us.
  • Our customer service follows U.S. business hours for core processing; inquiries submitted outside these hours will be addressed on the next business day.
  • We will not request your personal payment passwords, card CVV codes, or other sensitive financial information via customer service channels—please keep this information confidential to avoid fraud.
  • Service support is available in English only, to ensure clear and effective communication for our primary U.S. customer base and global shoppers.

5. Feedback & Improvement


We highly value your feedback on our customer service. If you have suggestions for improving our service quality or experience, please share them through our contact channels. We regularly review customer feedback and optimize our service processes, response times, and support content to continuously elevate your shopping experience with us.

We strive to turn every customer interaction into a positive one, and our team is here to support you every step of the way. Thank you for choosing our store—we appreciate your trust!